How to Integrate Flexkeeping & Cloudbeds

WHAT IS FLEXKEEPING?

Far more than a Housekeeping and Maintenance app, Flexkeeping manages Hotel Operations and enables staff and departments to connect, communicate, and coordinate on another level. Properties can expedite and automate their workflows thanks to informed staff, meaningful analytics, and preventative measures, all of which results in increased guest satisfaction.

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BENEFITS

SAVE COSTS

Lower costs for payroll, linen management, maintenance materials, and general maintenance as well as less minibar lost posting.

OPTIMIZE WORK PROCESSES

With all relevant work information in the palm of their hands, Housekeeping Supervisors know which room to check next, Maintenance knows what to fix and the tools required, and Reception doesn’t need to check with others if a room is ready for the next guest.

INCREASE QUALITY OF SERVICES & GUEST SATISFACTION

The time staff save allows them to do their tasks better, quality inspections ensure mistakes are corrected in time, preventative planning prevents mistakes in the future, and analytics & data make it possible to make informed decisions and improve future operations.

HIGHER STAFF SATISFACTION & LOWER STAFF TURNOVER

When staff are more connected, everyone clearly knows their tasks and the property’s status. With improved team communication, news, shared feedback, and constant support staff will feel like part of a winning team.

HOW WE HELP BASED ON CASE STUDY RESULTS

IMPROVE TEAM COMMUNICATION

  • Manage guest services, and create daily or recurring tasks to assign to individuals or teams
  • Plan tasks for the future and control their status
  • Communicate tasks with individuals/departments and send notifications/alerts
  • Create urgent assignments and prioritize work

ENSURE SPOTLESS ROOMS & SAVE TIME

  • Allocate rooms to housekeepers and track cleaning progress in real-time
  • Receive live information on PMS changes (check-outs, room moves, etc.) on your phone
  • Update room cleanliness statuses in real time
  • Carry out room inspections with checklists

CONTROL ROOM SUPPLIES AND LOST ITEMS

  • Manage linen count and amenities consumption
  • Record, track, and manage lost & found items
  • Report minibar in real time and post directly to the guest account in Cloudbeds

HELP MAINTENANCE STAFF WORK FASTER

  • Perform preventive maintenance
  • Create, monitor, and prioritize maintenance issues
  • Photograph problems to better inform maintenance

GET A CLEAR OVERVIEW OF YOUR PROPERTY

  • Receive detailed reports on employees, tasks, departments, etc.
  • Obtain in-depth hotel operations analytics to download and present
  • Control staff performance and efficiency while dispatching operational KPIs

HOW THE MAGIC WORKS

Flexkeeping sends Cloudbeds:

  1. Status of room cleanliness: dirty, clean and inspected
  2. Minibar consumption updates (posting and editing)

Cloudbeds sends Flexkeeping:

  1. All current and future reservations
  2. Guest details of current and future reservations: first name, last name, birthday, VIP status, country
  3. Room status: Blocked dates, Courtesy hold, Out of service and Do Not Disturb (DnD)
  4. Room cleanliness: dirty, clean and inspected

GET STARTED IN 4 STEPS:

Find Flexkeeping in the Cloudbeds Marketplace and  click “CONNECT APP”.

Click APPROVE to grant access to your Cloudbeds account (if you have a multi-property, please select the option “Connect app to entire property group future members too”).

Wait a few seconds for Flexkeeping to load and then set your password. Wait up to a minute for your Flexkeeping account to be created.

Log-in to your Flexkeeping account using your Cloudbeds username/email and the password you’ve created.

CONGRATULATIONS!

WELCOME TO THE FLEX-FAMILY!

Here is what comes next:

  • Watch our short intro video in the app to help you get started
  • Complete the guided tour and play around in the App
  • One of our Onboarding Managers will reach out to you shortly to help you with the onboarding process and make sure you get the most out of Flexkeeping

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NOW YOU CAN ENJOY:

  • Real-time room status updates that enable housekeepers to better organize their workflow and clean rooms faster, ensuring everything is always ready in time for the new guests.
  • Constant data exchange between Flexkeeping and Cloudbeds significantly reduces the number of phone calls between Front Office and Housekeeping and ensures all departments stay informed of (early and late) check-outs, room moves, extended stays, etc.
  • Instant minibar postings. All consumed articles will be charged directly to the guest account in Cloudbeds. Flexkeeping also simplifies the process of minibar inventory control and minimizes the chance of human errors and lost minibar postings.
  • Higher guest satisfaction resulting from more efficient hotel operations, shorter check-in wait times and better guest service.

Contact Flexkeeping support

Stuck and need help? Simply write to our Support team via the in-App chat or to the email support@flexkeeping.com

If you have any additional questions, please feel free to contact us at hello@flexkeeping.com

What our clients say about us.

Flexkeeping is exactly what
we were looking for.

Flexkeeping is vital because it allows us to spend less time on the phone and more time with the guests.

A project that made me say “WoW”. I experienced this only once before in my entire career.

Optimize all hotel operations.

Maintenance Management

Instantly report, track and fix issues around your hotel, and handle your hotel maintenance more efficiently.

Read more

Task & Hotel Services Management

Connect and improve communication between departments, simplify tasks, and deliver great service.

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Lost & Found Management

Record, track and manage everything lost and found on your property and ensure every item gets returned to its owner.

Read more

Guest Feedback Management

Resolve guest complaints instantly, provide guests with a fantastic hotel experience, and avoid receiving negative reviews.

Read more
SEE all our solutions

Ready to optimize your hotel?

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