If there’s one customer service that hotels generally tend to overlook, it’s probably lost and found. But the fact is that lost and found truly […]FIND OUT MORE
Even before the COVID-19 began to leave a massive mark on hotels and how they run their operations in the midst of a pandemic, undoubtedly, […]FIND OUT MORE
While hotel amenities might have once been looked at as “secondary” or “minor” components that serve to enhance a guest’s already (hopefully) excellent experience, modern […]FIND OUT MORE
Catarina Marques Santos
Great Problem Solving Solution!
Flexkeeping is a great multi-discipline, multi-departmental tool aimed at solving key operational problems - communication and task tracking. I have personally implemented this system in 3 different chains, across 6 different assets internationally. Highly efficient, reliable, and effective solution. Easy to navigate, easy to track and control hotel operations which then ensures our daily cost and efficiency forecasting is always up to date. This also helps to better understand our workforce pinch points and improve wider processes across the board.
Best company to support and improve your service and guest experience.
All Flexkeeping products are very user-friendly and easy to adapt. Especially for Housekeeping and Maintenance, it gives speed and accuracy to the entire process. It is easy to implement, to give training to employees and it clearly improved the service we provide to our guests.
Flexkeeping, a game changer!
Having the guest details in the platform has reduced the number of mistakes made in the past when items/requests were directed to the wrong guest/room