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Ensure positive Guest Feedback.

Handle all guest complaints instantly, provide your guests with a fantastic hotel experience, and avoid receiving negative reviews.

Guarantee that every guest leaves happy.

  • CATCH & RECORD GUEST FEEDBACK

    When a guest complains it is crucial to record it. Flexkeeping provides a fast and structured way to do that so no complaint gets overlooked.

  • STREAMLINE FEEDBACK

    Automatically streamline guest complaints to all staff so everyone can work to improve your guests' experience.

  • UPDATES ON WHAT HAS BEEN DONE

    Free dinner, an apology or a free SPA treatment? Whichever way you compensate your guests, we make sure your team is notified.

  • KEEP TRACK OF YOUR COSTS

    We know that the happiness of your guests is your first priority. But we also want to make sure you know how much it costs you.

  • PREVENT NEGATIVE GUESTS EXPERIENCES WITH DATA

    Equipped with all necessary insights you are now able to adapt, improve and make sure no guests leave your hotel unhappy again.

When a guest complains it is crucial to record it. Flexkeeping provides a fast and structured way to do that so no complaint gets overlooked.

Guest Relations 1

Automatically streamline guest complaints to all staff so everyone can work to improve your guests' experience.

Guest Relations 2

Free dinner, an apology or a free SPA treatment? Whichever way you compensate your guests, we make sure your team is notified.

Guest Relations 3

We know that the happiness of your guests is your first priority. But we also want to make sure you know how much it costs you.

Guest Relations 4

Equipped with all necessary insights you are now able to adapt, improve and make sure no guests leave your hotel unhappy again.

Guest Relations 5

With Flexkeeping, no guest complaint is left unresolved.

Best practices from our community

Guest Relations 6
How the Grand Park Hotel Captures and Communicates Hotel Guest Complaints in Seconds

Any passionate hotelier will agree that receiving a negative post-stay review is the worst feeling. Especially if it’s not clear why. If a guest never […]

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Guest Relations 7
Hotel Guest Satisfaction: What Guests Really Want and How to Keep Them Happy

When talking about hotel guest satisfaction and making sure that you are providing an optimal experience for your guests during their stay, there are some […]

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Guest Relations 8
The New Flexkeeping Daily Hotel Report

As a hotel manager, you are busy making sure that everything in your property is running smoothly. We created the new Daily Report feature to […]

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What our clients say about us?

  • Guest Relations 9

    Liutauras Vaitkevicius

    Managing Director
    The Zetter Hotels
  • Guest Relations 10

    Luiza Correia

    Senior Sales Manager
    The London Edition
  • Guest Relations 11

    Catarina Marques Santos

    Room Division Manager
    The Beaumont Hotel

Great Problem Solving Solution!

Flexkeeping is a great multi-discipline, multi-departmental tool aimed at solving key operational problems - communication and task tracking. I have personally implemented this system in 3 different chains, across 6 different assets internationally. Highly efficient, reliable, and effective solution. Easy to navigate, easy to track and control hotel operations which then ensures our daily cost and efficiency forecasting is always up to date. This also helps to better understand our workforce pinch points and improve wider processes across the board.

Best company to support and improve your service and guest experience.

All Flexkeeping products are very user-friendly and easy to adapt. Especially for Housekeeping and Maintenance, it gives speed and accuracy to the entire process. It is easy to implement, to give training to employees and it clearly improved the service we provide to our guests.

Flexkeeping, a game changer!

Having the guest details in the platform has reduced the number of mistakes made in the past when items/requests were directed to the wrong guest/room

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