Privacy policy

1. Who we are

Flexkeeping is a Hotel Operations Platform designed to help teams automate and collaborate like never before. From housekeeping to maintenance and beyond, we’ve helped transform hundreds of properties across the world with our easy platform. Creatriks d.o.o., Flexkeeping d.o.o. and Flexkeeping LTD, are joint data controllers for the personal data processing occurring on this website.

2. What personal data do we process

We collect the following types of personal data from you:

• Name and surname
• Email
• Website or property name
• Number of rooms
• Online activity

3. Why do we need them

We need your personal data to provide you with the following services:

Answer the demo requests we receive from you on our website, using our legitimate interest to provide you with an useful answer

• Name and Surname – we need this data to communicate with you
• Email – we use your email address to communicate with you.
• Website or property name – this information helps us tailor the demo for you.
• Number of rooms – this information helps us tailor the demo for you.

With your consent, we would also like to make the following processing of personal data:

Online behavior

• Browsing History – We share this information with our partners described in our cookie policy so that we can deliver you personalized offers . More information found in our cookies page at [link]

4. What we do with them

Creatriks d.o.o., Flexkeeping d.o.o., located in Slovenia, and Flexkeeping LTD, located in UK. Hosting and storing your data take place at Avant.SI which is in Slovenia, company acting as a personal data processor on behalf of us.

Your personal data for browsing history is transmitted to our partners described in the cookies policy, which act as joint controllers. 

5. How long do we keep personal data

Your personal data from your messages will be retained for three years under our legitimate interest to analyze how your requests were answered, in case of no commercial or marketing relationship with us. After three years the data will be destroyed.

The personal data from your online activity will be deleted by the partners described in the Cookie Policy after the retention timelines outlined in the policy passed.

6. What are your rights?

If you have reason to believe that any personal data that we have about you is incorrect or incomplete, you have the right to ask to see your personal data, to correct it, to request to be deleted, to request restriction of processing or to object to the processing. You also have the right to data portability. To exercise these rights please contact us at info@flexkeeping.com.

If you want to file a complaint about how we process your personal data, please contact us at info@flexkeeping.com. We will contact you to solve the problem raised.

You can also contact the National Supervisory Authority for the processing of personal data at https://www.ip-rs.si/ and you can file a complaint.