How do we plan to continue growing Flexkeeping, the app behind great hotel teams? With your help! As hospitality experts, our mission is to make the everyday job of hotel employees more effortless, more efficient, and, frankly, just fabulous ✨. This requires a passion for helping people, a creative mind, and the courage to explore new ideas. Want to join an exciting and constantly growing company of dedicated and fun professionals who are changing the face of hospitality? Then you're in the right place!
Is this the job for you?
We're looking for a self-starting and process-oriented communicator to join the integrations support team at Flexkeeping. Our ideal candidate is highly organized, technically skilled, and enthusiastic about providing first-class service and support throughout the onboarding process.
Your main task will be coordinating all aspects of establishing integrations between Flexkeeping and a hotel's property management system (PMS). Your goal is to onboard our clients as fast and seamlessly as possible, helping them navigate both systems confidently and successfully.
Want to work with talented and driven people while positively impacting people and the environment? Then this is the perfect job for you! Work from wherever you like - the comfort of your home or one of our cool offices. And if you want to travel, you'll be able to stay at fabulous hotels in extraordinary places across the globe.
Perks and benefits of working with us
- Flexible work schedule
- Remote-friendly, actually remote-first
- Traveling the world
- Personal growth - we want you to become bigger and better all the time
- Fun team events and team outings
- Bustling and modern working environment full of like-minded people
So, what can you expect to work on?
- Communicate with clients throughout the integration process to ensure their needs are met
- Set up and configure integrations using our internal documentation and integration tools, with a focus on connecting hotel PMS to Flexkeeping
- Taking care of our guest-facing apps API documentation
- Improving the integration process to enable faster integrations with new partners
- Improving our Property management System API documentation
- Communicating with new partners on how to integrate with their Property management system
- Keeping all integration-related internal documentation up to date
- Researching the partner’s API docs for improvements and new fields on what could be integrated with Flexkeeping
- Monitor health of integrations (with the help of tools provided by Engineering team)
- Work with clients to understand their integration needs and requirements
- Troubleshoot and resolve integration issues as they arise, including 2nd level support and investigation
- Manual testing of newly developed integrations
Your Qualifications & Personality
- Strong technical skills, including experience with APIs and integration tools (coding knowledge not required, MySQL knowledge is a plus)
- Excellent problem-solving and communication skills
- Proactive doer and communicator
- SaaS and B2B experience preferred
- Great organizational skills
- English language proficiency
- High level of independence and ownership
- Self-driven and enthusiastic
- Experience with hotel PMSs is a plus
